January 2011
“You take care of the people.
The people take care of the service.
The service...”
– The Seven-step Path to Sustaining Success | tompeters!
“Facebook runs on a very stiff, crude model of what people are like. It herds...”
– Lev Grossman’s profile on Mark Zuckerberg for Time
buzzandersen: I think this is the best analysis of Facebook I’ve ever read. “The social equivalent of liver failure” is a genius phrase.
(via synmirror)
Executive buy-in is key!
Without a champion at the most senior level in the organization, neither loyalty nor customer centricity is likely to take root and yield cultural change at a grassroots level.
Executive support is critical for a number of reasons, including:
The executives are ultimately in control of whether the company will invest – and by how much – in the program.
Internally, it creates credibility – if...
“The absolutely stellar collection of designers, photographers, editors,...”
– David Fincher thanking the team behind the Social Network (via mappeal)
