Conversation Agent: What do You Know About People? There are some universals that experience designers think about. For example, Stephen Anderson lists a series of questions in a great deck on seductive interactions. I agree with his list. People: are curious are afraid of change seek out patterns like to order and organize things are intensely self-centered are lazy are highly visual thinkers and learners like to be the hero of the story respond to their name and other first person cues don’t like to make choices, but like choice like to be in control (and like to be guided) find novelty and surprise interesting These behaviors manifest themselves  in the way people interact with your content — online and offline.
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Conversation Agent: What do You Know About People?

There are some universals that experience designers think about. For example, Stephen Anderson lists a series of questions in a great deck on seductive interactions. I agree with his list. People:

  • are curious
  • are afraid of change
  • seek out patterns
  • like to order and organize things
  • are intensely self-centered
  • are lazy
  • are highly visual thinkers and learners
  • like to be the hero of the story
  • respond to their name and other first person cues
  • don’t like to make choices, but like choice
  • like to be in control (and like to be guided)
  • find novelty and surprise interesting

These behaviors manifest themselves  in the way people interact with your content — online and offline.

Source: conversationagent.com

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