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IBM’s 2012 CEO Study identified that collaboration is the number-one trait CEOs are seeking in their employees, with 75 percent of CEOs calling it critical. A new, unprecedented era of internal knowledge sharing, catalyzed by “digital natives” entering the workforce, brings expectations of connectedness and contributing to the overall organization. Becoming a social business drives both the cultural change as well as technology adoption required to meet the expectations of employees as well as customers, partners, and suppliers.

Optimizing Organizational Effectiveness Through Social Business

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